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News Published on 30.9.2024, 11:51

We have sent some of our clients the same invoice twice

HUS has sent some clients invoices twice due to a technical error. If you have received two invoices from HUS that have the exact same content, please check the invoices and only pay one of them.

HUS has sent double invoices to its clients on September 23 and 24, 2024, due to a technical error. The error affects both paper invoices and e-invoices. We will send a letter to the clients affected by the error. 

If you have received two invoices from HUS that have the exact same content, please check the invoices and only pay one of them. You can discard the extra invoices or delete it in your online banking services. You do not need to contact our customer service separately.

If you have already paid the same invoice more than once, we will contact you to refund the extra payment. 

We apologise for any inconvenience caused by the error.

For more information on our invoicing, please call our customer service on weekdays 09:00–12:00, tel. 09 471 785 50, or contact us by email at asiakaslaskutus@hus.fi.

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