Give feedback
Your feedback is important to us as it helps us develop our services.
- You can give free-form feedback to a specific unit or to HUS in general.
- No personal identity codes or other confidential information about your or another person's treatment may be included in the feedback.
- For data protection reasons, we will not respond to questions about your personal care through the feedback system. In these cases, please contact the unit treating you.
- You cannot cancel a booked appointment via the feedback form.
- If you would like a response, please leave your contact information.
- We reply to customer feedback within seven working days.
- We use feedback in developing our services.
- If you are dissatisfied with your care or behavior towards you, you can file a written objection. However, we recommend that you first talk to the unit that provided your care to resolve the issue. You can submit an objection here.
- Patient ombudsperson will assist you in submitting objections and complaints.
Select the service you wish to give feedback on
- Emergency (opens in new window, links to another website)
- Laboratories (opens in new window, links to another website)
- Medical Imaging (opens in new window, links to another website)
- Gynecology and obstetrics (opens in new window, links to another website)
- Children and adolescents (opens in new window, links to another website)
- Stomach, intestines and internal organs (opens in new window, links to another website)
- Surgeries and intensive care (opens in new window, links to another website)
- Head, Neck and Nervous system (opens in new window, links to another website)
- Mental health (opens in new window, links to another website)
- Musculoskeletal structure (opens in new window, links to another website)
- Cancer (opens in new window, links to another website)
- Heart, lungs and blood vessels (opens in new window, links to another website)
- Infections, skin and allergy (opens in new window, links to another website)
- Rehabilitation and Special Services (opens in new window, links to another website)
- Support Services* (see the list below) (opens in new window, links to another website)
- E-services (opens in new window, links to another website)
- Other services (opens in new window, links to another website)
*Support Services = Archives; lobby services and information; transportation; ward secretaries; food services; cleaning; ordering, delivering and maintenance of products or equipment; photography and videography.
Customer satisfaction
We utilize the feedback to develop our services, customer service and management.
We measure customer satisfaction with an international Net Promoter Score (NPS).
Other methods of developing our activities
You also have the opportunity to improve our activities by making a patient safety event report, an objection, a notice of injury to the Patient Insurance Center, or a complaint.